Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your information.

Last updated: December 2024

Contents

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, password when you create an account
  • Business Information: Website URL, business location, target keywords, industry type
  • Payment Information: Billing address and payment method details (processed securely by our payment processor)
  • Communications: Messages you send us through contact forms, support tickets, or email

Information We Collect Automatically

  • Usage Data: How you interact with our service, features used, time spent
  • Device Information: Browser type, operating system, IP address, device identifiers
  • Website Data: We analyze your website and competitors' websites to provide SEO opportunities
  • Analytics Data: Through cookies and similar technologies for service improvement

2. How We Use Your Information

We use your information to:

  • Provide Our Service: Analyze your website, track keywords, identify SEO opportunities
  • Account Management: Create and maintain your account, process payments, send service notifications
  • Communication: Send weekly opportunity reports, respond to support requests, share important updates
  • Service Improvement: Analyze usage patterns to improve our algorithms and user experience
  • Legal Compliance: Meet regulatory requirements and protect our legal rights

Marketing Communications

We may send you marketing emails about new features, tips, or promotional offers. You can opt out at any time using the unsubscribe link in emails or by contacting us.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in these situations:

Service Providers

  • Payment Processing: Stripe for secure payment processing
  • Email Services: For sending opportunity reports and communications
  • Analytics: Google Analytics and similar services for usage analytics
  • Hosting: Cloud service providers for secure data storage

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights and safety.

Business Transfers

If we're acquired or merged, your information may be transferred to the new company under the same privacy protections.

4. Data Security

We implement appropriate security measures to protect your information:

  • Encryption: Data transmitted using SSL/TLS encryption
  • Access Controls: Limited employee access on a need-to-know basis
  • Secure Storage: Data stored on secure, regularly updated servers
  • Regular Monitoring: Continuous monitoring for security threats

While we strive to protect your information, no internet transmission is 100% secure. Please notify us immediately of any suspected security breach.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Functions: User authentication, security, basic site functionality
  • Analytics: Understanding how users interact with our service
  • Preferences: Remembering your settings and preferences

You can control cookies through your browser settings, though this may affect site functionality.

6. Your Privacy Rights

Depending on your location, you may have these rights:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@seodex.com. We'll respond within 30 days.

7. Data Retention

We retain your information:

  • Account Data: Until you delete your account or request deletion
  • Usage Data: Up to 2 years for service improvement
  • Payment Data: As required by law and tax regulations
  • Communications: Up to 3 years for support purposes

We may retain some information longer if required by law or for legitimate business purposes.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately. Parents who believe their child has provided information should contact us.

9. Changes to This Privacy Policy

We may update this privacy policy periodically. We'll notify you of significant changes via email or prominent notice on our website. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact Information

For privacy-related questions or requests, contact us: